AI Strategy AI Adoption Law Firms
The 90 Day AI Adoption Plan for a Small Australian Law Firm
A practical 90 day plan for small Australian law firms to adopt AI, from initial assessment through to measurable results.
6 min read
Practical AI writing
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Honest, useful writing on AI in professional services. Skills, strategy, governance, integration, and what we see working (and not working) in real engagements.
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Dictation SpeechLive AI Tools Microsoft 365
AI Dictation for Lawyers: What Has Changed Since SpeechLive
AI transcription has moved well beyond SpeechLive. Here is what Australian lawyers should know about the new dictation options available right now.
5 min read
Conveyancing LEAP AI Tools Law Firms
AI for Conveyancing Firms: What the Early Adopters Are Actually Using
Conveyancing firms in Australia are adopting AI faster than any other practice area. Here is what they are using, what works, and what still needs a human.
4 min read
AI Compliance Meeting Recording Legal Risk Microsoft Teams
Meeting Recording and AI Transcription for Law Firms: The Consent and Privilege Risks
Australian law firms using AI meeting transcription need to understand consent laws, privilege risks, and data residency before switching on recording.
5 min read
AI Case Study Law Firms
Creo Legal Grew Billings 35% with AI: Here Is What They Did
How Creo Legal achieved a 35% billings increase and saved 4 to 8 hours per lawyer per week by integrating AI with their practice management system.
5 min read
AI Compliance Legal Risk AI Policy
The Dayal Case: What Every Australian Lawyer Needs to Know About AI Generated Citations
Since the 2025 Dayal case, over 20 Australian matters have involved AI fabricated citations. Here is what your firm needs to do about it.
4 min read
AI Policy Compliance Law Society
How to Write an AI Usage Policy for Your Law Firm (Without a Law Degree in Technology)
A practical guide to writing an AI usage policy for your law firm that meets Law Society expectations and actually gets followed.
6 min read
LEAP Actionstep AI Tools Law Firms
Your LEAP or Actionstep Subscription Already Includes AI. Are You Using It?
LEAP and Actionstep both ship built in AI features that many Australian law firms have not activated. Here is what they do and how to set them up.
5 min read
Microsoft 365 Copilot AI Tools Law Firms
Microsoft 365 Copilot for Law Firms: Is A$45/User/Month Worth It?
An honest cost benefit analysis of Microsoft 365 Copilot for Australian law firms, covering where it helps, where it falls short, and what it takes to make it work.
5 min read
AI ROI AI Strategy Law Firms
Why 45% of Australian Firms Say AI ROI Is Below Expectations (And How to Fix It)
Nearly half of Australian law firms report AI ROI below expectations. The problem is not the technology. It is how firms implement it.
6 min read
AI for Legal Practical Guide
AI for Australian Law Firms: Where to Start
A practical starting point for Australian law firms considering AI adoption. No jargon, no hype, just clear guidance from experience working with legal practices.
5 min read
Microsoft 365 Legal Tech
Should law firms use Teams Calling?
You are likely familiar with Microsoft Teams - the internal office communication chatroom. But are you familiar with Teams Calling?
2 min read
Legal Tech Document Management
Is your practice using print management software?
Print management software tracks and manages the volume or print materials, provides options for user authentication for accessing printers and controls print queues to ensure secure printing methods.
2 min read
Legal Tech
Starting Your Own Law Firm? Where to begin
In a post-pandemic world, have you become well acquainted with freedom and decided you're tired of working for someone else? Considering going out on your own?
3 min read
Legal Tech
The 101 on Switching Practice Management Systems
Legal specific Practice Management Software is for efficiently managing legal practices and law firms. Its core purpose is to streamline administrative tasks, document and matter management, simplify invoices and billing, and manage client relationships and records.
2 min read
Cybersecurity
Cybersecurity is More than Just the Technology
While many organisations focus on technical controls, they often fail to focus on the humanistic aspect of cybersecurity – the users.
4 min read
Microsoft 365 Dictation
Microsoft Words Dictation Tool, is it worth the hype?
Did you know Microsoft Word has its own dictation tool? Have you given it a try?
3 min read
Cybersecurity Microsoft 365
You aren't using these Office 365 hacks?
You'll be surprised to hear just what Office 365 hacks have been sitting at your fingertips all of this time.
4 min read
Marketing
How we stepped up our internal video marketing (and how you can too!)
You don't need to be a producer, recruit a media company or spend thousands of dollars on equipment to put together high-quality and engaging videos.
5 min read
Legal Tech IT Strategy
5 Technology Mistakes Costing Your Firm Money
We've compiled a list of the common technology-related mistakes we see firms getting wrong, and what simple fixes you can put in place to make sure you start getting them right!
5 min read
Microsoft 365 Marketing
Microsoft launches new webinar feature in Teams
Ready to host your own webinar? It just got a whole lot easier.
2 min read
Legal Tech Cloud
Should my firm be using Windows Virtual Desktop?
In this blog we explore the benefits, and limitations of WVD and give you tools to decide whether it's the right solution for your firm.
3 min read
Email
Everything You Need To Know About MX Records
What are MX records and why would my firm need to know about them? Keep reading to find out.
2 min read
Remote Work
Using a Philips Foot Pedal Over Remote Desktops
Anwering our FAQ's regarding all things foot pedals.
3 min read
Workflow
Breaking Down Workflow Automation - Definition, Examples and Tools
Is your firm ready to level up? Get your pens out, we're taking notes on workflow automation.
4 min read
Legal Tech Workflow IT Strategy
Why You Should Implement Digital Workflow Systems Into Your Firm To Save Time & Make Money
When considering workflows in a legal practice, processes not related to the delivery of legal services to clients are often overlooked.
7 min read
Cybersecurity Email
How To Respond When A Hacker Uses Your Email Account To Share Malicious Dropbox Files
Did your phones just start ringing with people asking why you just sent them some random file they were not expecting via Dropbox?
3 min read
IT Strategy
Technology is an Investment, Not an Expense
We explain how making the right technological investments is critical for business success in 2021 and how ServiceScaler can help you achieve these goals.
2 min read
Business
Lessons We Can Take Away from 2020
What did we learn from the year that was, and how we can apply these learnings in the forthcoming year to bounce back bigger and better than ever? Here's what we (and our customers) learnt about technology’s role in enabling us to continue, and what we have learnt along the way.
4 min read
Legal Tech
Will LEAP system requirement changes impact your firm?
Will LEAP's recent system requirements change impact your firm? Find out more here.
4 min read
IT Strategy
Answering ServiceScaler's Frequently Asked Questions
A list of everything we frequently get asked here at ServiceScaler! Learn about our brand, products and services as well as general tech safety tips.
6 min read
Business
How To Wrap Up Work Before Christmas
A list of everything you should do before business closure to ensure you can relax on holidays and come back to work as productive as ever in 2021.
4 min read
Legal Tech IT Strategy
The Tech Mistakes Costing Your Firm Time & Money - Part 2
We explain how under-investment and utilisation of technology will greatly slow down your working process and lower your profit margin, thereby costing you clients.
4 min read
Legal Tech IT Strategy
The Tech Mistakes Costing Your Firm Time & Money
Learn how implementing and investing too much time and money into technology is costing your firm without any added benefits
4 min read
Workflow
How to Simplify your Digital Workflow
Learn how we can help you automate your workflow to work more productively and collaboratively than ever before.
2 min read
Microsoft 365
Microsoft Planner Review
What's Microsoft Planner? Our marketing co-ordinator Skye has reviewed the application to find out
2 min read
Legal Tech
The Tech Your Firm Needs in 2021
An all-encompassing list of everything your firm will need to enter 2021 ahead of the game.
5 min read
Document Management
The risks of free file sharing software
Online file sharing platforms are quick a simple to use, but fraught with risk
3 min read
Managed IT
To insource, or to oursource?
To insource or to outsource your IT needs? We think you should do both!
4 min read
Legal Tech
How to confirm a callers identity
With so many people calling, how can you confirm a callers identity?
2 min read
IT Strategy Managed IT
Why is managed IT so expensive?
Why are managed IT services so expensive, and is there a better way of doing it without sacrificing its advantages?
2 min read
Business
Turning your vision into a result
How do you turn a vision for the business, and its clients, into results?
3 min read
IT Strategy
Secure your home Wi-Fi like a pro!
Learn how to secure your home Wi-Fi like the prosessionals do!
2 min read
Microsoft 365 Legal Tech
Should I move my firm to Microsoft 365?
Should I move my firm to Microsoft 365?
2 min read
Remote Work
Work from home tech tips
Need some more tech tips for working from home?
2 min read
Remote Work
Getting ahead while working remotely
How can law firms get ahead, or stay on top, in an environment where everyone is forced to work from home?
3 min read
Legal Tech Dictation
The future of dictation for legal
So, my day has been spent testing out dictation and transcription software from Philips. I wouldn’t go so far as to say it was “fun”...
3 min read
Remote Work
How to effectively work from home during a pandemic
The effects of the Coronavirus outbreak are now starting to impact businesses in Australia, particularly related to supply chain issues for goods coming from China.
3 min read
Data Management
Shadow IT? Sounds shady...
Shadow IT refers to a range of technology solutions consumed by users within a network that are not sanctioned by the business.
3 min read
Cybersecurity Legal Tech
How to Interpret and Action the Lawcover Cyber Risk Assessment Result
Given the ever-increasing risk of cyber vulnerability, firms must ensure that they are aware of the risks, and have a considered strategy to mitigate the identified risks.
4 min read
Cybersecurity Legal Tech
PEXA Security Compliance
PEXA stands for Property Exchange Australia, and is an online property exchange network enabling the ability for subscribers to complete the conveyancing lifecycle on a digital platform. If you are a conveyancer that has not already subscribed to PEXA, then you should be considering this in the near future.
2 min read
IT Strategy
Is outdated technology costing you?
Technology provides many benefits, and has done so for a long time. But with technological advancement happening at such a rapid pace, you may be missing out on the full benefits due to outdated technology, potentially coming at a great cost to your firm.
3 min read
IT Strategy
Making your IT Budget go further in 2020
It's the start of the year, and for many firms it means budget review time. There are many components to a firm's budget, and a lot to think about for the coming year.
3 min read
Cybersecurity Legal Tech
The greatest threat to your Firms Cyber-Security
We now live in the age of having everything digital. Our important files, information, and money are now secured virtually. One could argue that this is less secure than it used to be, but the reality is that it is likely more secure than it ever had been previously.
3 min read
Legal Tech
Don't forget these important factors when looking for Legal IT support
We cover two key factors to look for when evaluating IT support for a law firm.
2 min read
Cybersecurity Legal Tech
Protecting your firm from false billing scams
Tips to help your law firm identify billing scams and how you can prevent them from effecting your firm.
3 min read
Legal Tech Cloud
AWS Naming Convention Best Practices Tagging
Tags provide specific identification and classification of AWS resources by associating them with descriptive metadata. A tag basically consists of a key and a value, both of which are defined by the user. Once defined, these tags can be used to filter when requesting specific resources.
2 min read
Cloud
Choosing between Co-location or AWS?
Colocation is pretty simple, it’s where you house your own equipment in a data center that is operated by another provider (like an Internet Service Provider). Essentially you move some of your IT infrastructure resources into a datacenter and you then look after the administration of the hardware, software and network resources.
5 min read
Networking
The Benefits of Having Free Guest Wifi
All business owners should consider offering their customers and staff with a free wifi connection. A guest wifi usually uses a different SSID from the network your corporate network which helps to restrict what guest users can access. This is to maintain the security of your network. It isolates your main network away from your guests to protect you from any malicious or fraudulent activity.
3 min read
Data Management
Don’t let your data leave with your employee
Turnover of staff is a natural part of any business, however companies face the challenge of securing and protecting their data in an environment where many employees use personal devices in the workplace.
2 min read
Cloud Document Management
Managing your documents in the cloud
Work as we know it is being transformed by the technological shift to the cloud. As of 2015 over 15% of companies in the 1-1000 employee size have moved their entire IT infrastructure to remote servers to be consumed as a service.
3 min read